TOHOLOGY continues discussing hospitality industry careers. What are the candidate requirements at luxury hotels at the Canadian chain Four Seasons? What is more important, specialised education or experience? We asked these questions to Tatiana Kadykova, Assistant Human Resources Manager at Four Seasons Hotel Lion Palace St. Petersburg, the opening of which is scheduled for mid-2013.
TOHOLOGY: As a representative of the hotel, please describe a potential candidate for your company.
Tatiana Kadykova: The main principle and philosophy of our company are based on the golden rule – treat others as you would like to be treated yourself. That is why we attach utmost importance to personal qualities, attitude to work, to guests and colleagues, willingness to learn and grow, ambition to do their best at the job – everything we call the passion for service.
TOHOLOGY: In your opinion, what is more important: specialised education or experience in the industry?
Tatiana Kadykova: Professional hotel education in Russia is still very young, so many employees are trained on the job. Of course, it is wonderful when a candidate possesses the specialised education, it simplifies the process of entry into the profession.
From July 1, 2013, Priority Club Rewards will be rebranded and renamed IHG Rewards Club. Rebranding will strengthen the link between InterContinental Hotels Group and all of those brands.
ICCA World members voted Marta Gomes as the new ICCA President on the opening day of the 61st ICCA Congress in Kraków. Marta – Deputy Executive Director, Sales, Viparis – and a great supporter of everything ICCA stands for in the international events and meetings industry – succeeds James Rees in the role.
Interview with the founder of Hotel Business Forum Alexey Volov about entrepreneurs in the hotel business, difference between hotel chains and independent hotels, and competitive advantages in the hospitality industry.
The International Congress and Convention Association is pleased to announce the return of annual “ICCA Country – and City – Rankings for the year 2022” after an absence of two years. The publication of the rankings coincides with the World Health Organization’s recent declaration that COVID-19 no longer qualifies as a global emergency, thereby emphasising the return to normalcy for the association meetings industry.