UNWTO prepared global guidelines for the hospitality industry to make travel safe
123
UNWTO prepared global guidelines for the hospitality industry to make travel safe
TOHOLOGY, 5 June 2020

At the end of May 2020, The World Tourism Organization (UNWTO) with the contribution of its members and partners prepared global guidelines to restart tourism and formulate a sector-wide response to the unprecedented challenge of the COVID-19 pandemic. Action plan includes the most effective manners to make travel safe and seamless to all – workers, companies, destinations and travellers. Priorities for the global industry recovery cover all parts of travel and tourism, including hotel business and HoReCa.

UNWTO action plan to recover the hospitality industry

Hygiene & operations

  • Increase the frequency of cleaning in common areas and contact surfaces.
  • Inform guests about existing protocols in an easy and updated manner (e.g. time of the last cleaning, contact of health manager, etc.).
  • Explore new methods such electrostatic sprays, ultraviolet light, amongst others.
  • Implement contactless check-in and provide guests with a hygiene welcome kit (including gloves, masks, sanitizer).
  • Get to know more about your guest in advance to the arrival to provide a more personalized service.
  • Keep spare rooms for possible sick or quarantine guests.
  • Keep physical distancing for the use of all common spaces.
  • Introduce technological systems such as “guest messaging” for direct and rapid contact with guests for reservations, refunds, cancelations or possible information about infections.
  • Foster flexibility for operations.
  • Create positions such as hygiene manager and guest guardian.

Product and marketing

  • Add new services such as food delivery or take-away (picnic) service, family experiences, co-working spaces, drive & stay packages, etc.
  • Promote proximity and domestic tourism in the short-term enhancing the local value chain (e.g. local producers).
  • Implement marketing campaigns to communicate corporate values and support to local providers and workers.

Partnerships

  • Partner with health and safety brands and health providers.
  • Generate alliances with health centres and providers.
  • Partner with local providers, local destination management organizations and other players in the sector.

COVID-19 projected impact on tourism in 2020 (as of 28 May 2020) and recommendations for Air Travel, Tour Operators & Travel Agencies, Meetings & Events, Attractions & Thematic Parks, Destination Planning & Management are presented in the Restarting Tourism presentation by UNWTO.

Photography: TOHOLOGY Production

READ ALSO

Volvo Cars have glimpsed at how autonomous drive technology will change the world as we know it. Car brand introduced the 360c concept which presents four potential uses of autonomous driving vehicles – a sleeping environment, mobile office, living room and entertainment space.

Amadeus signs a landmark hospitality distribution agreement with Booking.com to integrate its accommodation content into the Amadeus Travel Platform for the first time. 

On June 6-8, 2019 the main events of the St. Petersburg International Economic Forum (SPIEF) were held at the ExpoForum Convention & Exhibition Centre. TOHOLOGY visited the place for meeting of global economy and business and prepared photography overview (see photo slider below).

26th Moscow International Travel & Tourism Exhibition was organized on 12-14 March, 2019 at Expocentre. TOHOLOGY visited Mitt-2019 and prepared a photo coverage of the exhibition and events of business programme.

COMMENTS
comments powered by HyperComments