UNWTO prepared global guidelines for the hospitality industry to make travel safe
UNWTO prepared global guidelines for the hospitality industry to make travel safe
TOHOLOGY, 5 June 2020

At the end of May 2020, The World Tourism Organization (UNWTO) with the contribution of its members and partners prepared global guidelines to restart tourism and formulate a sector-wide response to the unprecedented challenge of the COVID-19 pandemic. Action plan includes the most effective manners to make travel safe and seamless to all – workers, companies, destinations and travellers. Priorities for the global industry recovery cover all parts of travel and tourism, including hotel business and HoReCa.

UNWTO action plan to recover the hospitality industry

Hygiene & operations

  • Increase the frequency of cleaning in common areas and contact surfaces.
  • Inform guests about existing protocols in an easy and updated manner (e.g. time of the last cleaning, contact of health manager, etc.).
  • Explore new methods such electrostatic sprays, ultraviolet light, amongst others.
  • Implement contactless check-in and provide guests with a hygiene welcome kit (including gloves, masks, sanitizer).
  • Get to know more about your guest in advance to the arrival to provide a more personalized service.
  • Keep spare rooms for possible sick or quarantine guests.
  • Keep physical distancing for the use of all common spaces.
  • Introduce technological systems such as “guest messaging” for direct and rapid contact with guests for reservations, refunds, cancelations or possible information about infections.
  • Foster flexibility for operations.
  • Create positions such as hygiene manager and guest guardian.

Product and marketing

  • Add new services such as food delivery or take-away (picnic) service, family experiences, co-working spaces, drive & stay packages, etc.
  • Promote proximity and domestic tourism in the short-term enhancing the local value chain (e.g. local producers).
  • Implement marketing campaigns to communicate corporate values and support to local providers and workers.

Partnerships

  • Partner with health and safety brands and health providers.
  • Generate alliances with health centres and providers.
  • Partner with local providers, local destination management organizations and other players in the sector.

COVID-19 projected impact on tourism in 2020 (as of 28 May 2020) and recommendations for Air Travel, Tour Operators & Travel Agencies, Meetings & Events, Attractions & Thematic Parks, Destination Planning & Management are presented in the Restarting Tourism presentation by UNWTO.

Photography: TOHOLOGY Production

READ ALSO

The International Congress and Convention Association is pleased to announce the return of annual “ICCA Country – and City – Rankings for the year 2022” after an absence of two years. The publication of the rankings coincides with the World Health Organization’s recent declaration that COVID-19 no longer qualifies as a global emergency, thereby emphasising the return to normalcy for the association meetings industry.

The Global Biorisk Advisory Council (GBAC), a division of ISSA, the worldwide cleaning industry association, is partnering with the International Congress and Convention Association (ICCA), the global community and knowledge hub for the international association meetings industry, to bring essential business reopening resources to ICCA members. 

Marriott International announced the opening of Johannesburg Marriott Hotel Melrose Arch and Marriott Executive Apartments Johannesburg Melrose Arch. The opening marks the debut of Marriott Executive Apartments in South Africa and the first purpose-built Marriott Hotel in the country. Owned and developed by the Amdec Group, the hotel and apartments are situated in the bustling Melrose Arch Precinct.

MICE market professionals from the regions of Russia and the CIS met in Moscow on 24-25 October. Russian Association of Business Travel (ABT-ACTE Russia) hosted the International MICE Geography Show Russia for the fifth time in a row. TOHOLOGY prepared video coverage of the event.

COMMENTS
comments powered by HyperComments