On October 11, 2013 a friendly meeting of hospitality business executives took place at SWISSAM Hospitality Business School. Rector of the school Walter Spaltenstein with the SWISSAM management provided the guests with a report on their up-to-date achievements. Moreover, general managers, heads of human resources departments and other representatives of the hospitality industry shared ideas regarding hospitality business in Russia, and Saint Petersburg, in particular, and also how schools and universities can help hotels to achieve its goals.
The industry representatives pointed out 7 most important criteria, applied to candidates for a vacancy in the hospitality industry:
- Languages
Relevant: Russian, English, German, Spanish, Portuguese, Italian, and Asian (various). - Attitude
Goal setting, enthusiasm, motivation, proactivity. - Communication skills
Extroverted person. - Technical / professional skills
Basic skills (financial, property management systems (e.g. Opera PMS), etc.). - Awareness
Knowledge of the hospitality industry, global trends, news. - Leadership skills
- Change-oriented
Constant self-development, modernization.
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