Hospitality
News and Knowledge Base for Tourism and Hospitality Specialists
Three pillars of WOW service in the hospitality industry

Today’s hospitality is not only about a comfortable room, a stylish design or exquisite cuisine. Professionals of the hotel industry have long revealed a direct dependence of the company's success on the level of service provided. According to statistics, only 30% of complaints are related to the product while the remaining 70% comes from dissatisfaction with the service.

15 January 2019

On November 29, HRS – Hospitality & Retail Systems held traditional party “In the company of your HRS friends”. Annual event for hoteliers and HoReCa industry professionals was organized at Corinthia Hotel St Petersburg. TOHOLOGY’s photography coverage.

2 December 2018

Radisson Royal Hotel, Moscow hosted 5th Hotel Business Forum on November 8-9, 2018. The event gathered hoteliers, business owners and hospitality professionals from Russia, the CIS and other countries. TOHOLOGY prepared photography coverage of the event.

14 November 2018

International MICE Geography Show Russia 2018 was held in Moscow on October 25-26. The event started off with the MICE workshop at The Ritz-Carlton, Moscow. The educational conference of the second day was hosted by Soglasie HALL, and closing ceremony took place in Loft Hall #2. TOHOLOGY visited IMGS and prepared video coverage of both days.

13 November 2018
St. Petersburg hosted 85th UFI Global Congress, the exhibition industry’s annual international gathering (1 November 2018 – photo gallery)

Annual congress of the Global Association of the Exhibition Industry (UFI), industry’s largest global meeting of the year, was held on 31 October – 3 November 2018 in St. Petersburg. Over 450 event professionals representing UFI members met at the ExpoForum centre to review UFI’s work throughout 2018 and confirm plans for the year ahead. 

4 November 2018

Interview with the founder of Hotel Business Forum Alexey Volov about entrepreneurs in the hotel business, difference between hotel chains and independent hotels, and competitive advantages in the hospitality industry.

2 November 2018

Annual event for providers of MICE and business travel services and their customers International MICE Geography Show Russia 2018 was held in Moscow on October 25-26, 2018. The agenda of the first day included individual meetings of exhibitors and hosted buyers and final cocktail at The Ritz-Carlton, Moscow.

29 October 2018

Leading travel exhibition on the North-Western region of Russia INWETEX – CIS Travel Market and Saint Petersburg Travel Hub, a platform for discussion of hospitality and travel professionals took place on 11-12 October at the ExpoForum Convention & Exhibition Centre in Saint Petersburg. Events photo coverage by TOHOLOGY.

12 October 2018