Three pillars of WOW service in the hospitality industry

Today’s hospitality is not only about a comfortable room, a stylish design or exquisite cuisine. Professionals of the hotel industry have long revealed a direct dependence of the company's success on the level of service provided. According to statistics, only 30% of complaints are related to the product while the remaining 70% comes from dissatisfaction with the service.

15 January 2019

A new SWISSAM business school in the hospitality industry officially opened its doors to students.

3 October 2012