Three pillars of WOW service in the hospitality industry

There are places represented in both guides – Michelin and Relais & Châteaux. One of such hotels is located in Ostuni, Italy. The beautiful 16th-century mansion of the La Sommità hotel seems to be drifting away into the white glow of the town buildings.

On November 29, HRS – Hospitality & Retail Systems held traditional party “In the company of your HRS friends”. Annual event for hoteliers and HoReCa industry professionals was organized at Corinthia Hotel St Petersburg. TOHOLOGY’s photography coverage.

Annual Hotel Business Forum took place in Radisson Royal Hotel, Moscow (8-9 November 2018 – photo gallery)
Exclusive. Results of the International MICE Geography Show Russia (25-26 October 2018 – VIDEO)

Annual congress of the Global Association of the Exhibition Industry (UFI), industry’s largest global meeting of the year, was held on 31 October – 3 November 2018 in St. Petersburg. Over 450 event professionals representing UFI members met at the ExpoForum centre to review UFI’s work throughout 2018 and confirm plans for the year ahead. 

Interview with the founder of Hotel Business Forum Alexey Volov about entrepreneurs in the hotel business, difference between hotel chains and independent hotels, and competitive advantages in the hospitality industry.

Travellers’ blogs
Top 5 must-see islands

The 1st of July is the day when the Dominion of Canada was established. The country is rich in history, diverse, and has astonishing nature. On July 1, 2017 Canada celebrated its 150th birthday, which was a remarkable event.

We had visited the city of Winnipeg in 2012, now 5 years later we are going to take a new look at this city to see what has changed and to explore new corners of this unusual place.

Types of tourism
Party “In the company of your HRS friends” @ Corinthia Hotel St Petersburg (29 November 2018 – photo gallery)

There are places represented in both guides – Michelin and Relais & Châteaux. One of such hotels is located in Ostuni, Italy. The beautiful 16th-century mansion of the La Sommità hotel seems to be drifting away into the white glow of the town buildings.

Today’s hospitality is not only about a comfortable room, a stylish design or exquisite cuisine. Professionals of the hotel industry have long revealed a direct dependence of the company's success on the level of service provided. According to statistics, only 30% of complaints are related to the product while the remaining 70% comes from dissatisfaction with the service.